Home News ‘Risky setting’: Southwest Airways passenger knocks out flight attendant’s enamel, union says
News - May 25, 2021

‘Risky setting’: Southwest Airways passenger knocks out flight attendant’s enamel, union says


(NEXSTAR) – A union representing hundreds of Southwest Airways flight attendants is demanding the CEO take motion to raised defend the provider’s crew from unruly and violent passengers.

Lyn Montgomery, the president of TWU Native 556, outlined a few of the disruptive conduct in a letter to Southwest CEO Gary C. Kelly on Monday, together with one incident that resulted in a flight attendant struggling facial accidents and the lack of two enamel.

Southwest Airways has since confirmed an incident on Sunday morning, throughout which a passenger repeatedly ignored the crew’s directions and have become bodily abusive.

“This unprecedented variety of incidents has reached an insupportable stage, with passenger non-compliance occasions additionally changing into extra aggressive in nature,” wrote Montgomery.

“Sadly, this is only one of many occurrences,” she added. “I write to you immediately as a result of we can not tolerate our beloved Cohearts being abused in such a way, and since I’m asking to your assist and management in ending these travesties.”

The unions letter demanded that Southwest CEO Gary Kelly, seen right here in March 2020, take a number of actions to raised defend its flight attendants from passengers in an “already risky setting. (Nicholas Kamm/AFP through Getty Photos)

On behalf of the union, which represents over 15,000 Southwest flight attendants, Montgomery made a number of calls for of Kelly, together with the necessity for Southwest to publicly denounce unhealthy conduct and clearly define the “penalties” to prospects, which might vary from civil penalties to prison expenses and attainable jail time. She additional urged Kelly to demand the federal government enhance the variety of Federal Air Marshals within the skies.  

Montgomery additionally mentioned Southwest ought to “higher make the most of” its restricted traveler record for unruly passengers, together with those who defy federal masks mandates.

“No passenger ought to be faraway from one flight solely to be permitted to board the very subsequent Southwest Airways flight after a non-compliance incident. We ask that you simply take a powerful stance to make sure that unruly passengers should not welcome to journey with us, interval, full cease,” she wrote.

These steps, Montgomery mentioned, have been essential now greater than ever, as in-flight alcohol gross sales are resumed amid an “already risky setting.”

In response to the union’s letter, a spokesperson for Southwest issued a press release confirming one incident of bodily assault on Flight 700 from Sacramento to San Diego on Sunday morning. The assertion additionally briefly reiterated Southwest’s stance on unruly passengers however didn’t handle Montgomery’s calls for particularly.

“We don’t condone or tolerate verbal or bodily abuse of our Flight Crews, who’re answerable for the security of our passengers,” the assertion learn.

The FAA had additionally publicly acknowledged a “disturbing enhance” in violent or disruptive conduct way back to January, when the company introduced its zero-tolerance coverage for unruly passengers. The FAA particularly famous a “proliferation” of such conduct stemming from passengers’ refusal to put on masks, and “following the January 6, 2021 violence on the U.S. Capitol,” in line with an order signed by FAA Chief Steve Dickson.

Earlier this month, the FAA additionally confirmed that U.S. airways had reported  1,300 incidents of unruly passengers since February. TWU Native 556 claims Southwest’s flight attendants have been pressured to take care of “477 passenger misconduct incidents” throughout a five-week span in April and Might alone.



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